Business Solutions

Microsoft Dynamics CRM
Microsoft Dynamics CRM is a complete customer relationship management solution that provides all of the tools and capabilities needed to create and easily maintain a clear picture of customers from first contact through purchase and post-sales. With modules for sales, marketing, and customer service,

Microsoft Dynamics CRM delivers a fast, flexible, and affordable solution that drives consistent, measurable improvements in every business process, enables closer relationships with customers, and helps your company achieve it business objectives, improves sales and profitability.

  • Get started quickly in a familiar Microsoft Office Outlook® environment designed to support fast user adoption and high utilization of your CRM solution.

  • Empower users to work with familiar tools, such as Microsoft Office Word and Microsoft Office Excel® spreadsheet software, to create their own dashboards and personal workflows with wizard-based tools without reliance on outside support.

  • Provide role-tailored access to information and data both online and offline, giving people access to only the information they want and need—delivered in the way they want it.

  • Design and automate business processes to unify line-of-business systems with flexible, easy-to-use tools built on the Microsoft Windows® Workflow Foundation platform.

  • Conduct business globally with full support for multiple languages and currencies across multiple time zones so you can compete globally while keeping costs under control.

  • Align IT and business goals with point-and-click customizations, extensible data models, and mapping tools to help build a solution that matches your business and your people.

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Microsoft Dynamics GP
Microsoft Dynamics GP is a business management solution that provides growing and midsize organizations with complete and scalable financial and operational functionality, such as advanced consolidation, robust business intelligence, rich reporting, forecasting, and budgeting. Because this functionality is available right out-of-the-box, you are able to integrate and automate your financial and operational processes more rapidly.

Microsoft Dynamics GP offers the stability you require, so you know your solution will support your business-critical needs, today and in the future.With Microsoft Dynamics GP, you can get up and running quickly, maximizing the productivity of your people and increasing confidence that your solution will adapt to the changing needs of your business.

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Microsoft SharePoint
Microsoft Office SharePoint Server 2007 allows you to efficiently connect your employees, processes and business information. SharePoint is an integrated suite of server capabilities that provides a flexible, highly scalable architecture to support intranet, extranet and Internet sites while reducing IT’s administrative burden. It also integrates office applications, allowing workers to share information easily and securely and personalizes its delivery to improve its value. Key capabilities are:

  • Collaboration – Productivity is improved when your entire organization works together effectively, sharing a variety of information. SharePoint provides a way to author, review and approve documents and publish them into a centralized, cataloged repository.

  • People and Personalization – Personalized portal content targeted to specific users or user groups improves the user experience and increases adoption rates. SharePoint provides personalized, customizable home pages, content targeting and the ability to find people within your organization.

  • Enterprise Search – Your employees must be able to locate information quickly to do their jobs effectively. SharePoint provides an enterprise search engine that delivers highly relevant results regardless of the content’s type or physical location.

  • Enterprise Content Management - Your users leverage a vast amount of information to work collaboratively, while protecting sensitive data. SharePoint's ECM features bring structure out of the chaos of information overload, by extending content management to every user through integration with familiar tools like Office.

  • Business Processes and Forms – Electronic business forms improve the efficiency and accuracy of collecting data. SharePoint’s business forms solution enables information to be validated and easily integrated into backend systems.

  • Business Intelligence – Your decision makers require access to, sharing and analysis of up-to-date information in order to make the best decisions possible. SharePoint improves the gathering and sharing of business intelligence through server-based Excel spreadsheets, data visualization, a report center, key performance indicators and dashboards.

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Microsoft PerformancePoint (BI)
Microsoft Office PerformancePoint Server 2007 is an integrated performance management application designed to help improve operational and financial performance across all departments and all levels of your organization.

With Office PerformancePoint Server 2007, you can monitor progress, analyze what is driving variances, and plan your business from budgeting to creating management reports. You can have metrics, key performance indicators (KPIs), and reports delivered to every desktop through intuitive scorecards, dashboards, and the easy-to-use 2007 Microsoft Office system environment. A key component of the Microsoft Business Intelligence (BI) offering, Office PerformancePoint Server 2007 can help you understand how performance can align with personal and departmental goals and objectives.

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Microsoft ResponsePoint (phone system)
Microsoft Response Point was designed for small businesses with simplicity in mind. Microsoft Response Point offers a breakthrough voice-activated user interface, simplified setup and system management, and all the calling capabilities your business needs.

  • Easy to Manage - Response Point’s management console makes it easy to set up a new phone, change user preferences and create a call distribution list. The flexibility of Response Point allows you to quickly add new phones as you hire new employees and easily relocate phones between offices.

  • Easy to Use - With the innovative Response Point button users can transfer, park and retrieve calls by voice and easily access co-workers by simply saying their name. Voicemail features allow you to retrieve, forward and archive messages from your phone or your e-mail.

  • Easy to Grow -Response Point phone systems will come complete with a base unit, voicemail, software and desktop phone. And with no hidden charges or licensing fees, you’ll be able to use as many features or add as many extensions as you like.

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c360 (CRM Add-ons)
c360 is a leading provider of add-on products and development tools for the Microsoft Dynamics CRM platform. Listed below are some of their product offerings:
  • Productivity Packs – Core, Sales, Service
  • BI Analytics
  • Email Marketing
  • CTI
  • Import Manager
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SCRIBE (CRM Add-ons)
Scribe Software Corporation provides configurable migration and integration software solutions to help people within an organization share customer data, to better focus - and take action - on critical business events. Listed below are some of their product offerings:

  • Solution Templates – Data Migration templates to assist with migrating data from other applications such as ACT! and Goldmine into Microsoft Dynamics CRM.

  • Application Adapters – Middleware that has been designed and developed to optimize data integration between Microsoft CRM and ERP applications including Microsoft Dynamic NAV and Microsoft Dynamics GP.

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